Privacy Policy

Last updated: June 2026

1. Who We Are

EcomLife Limited ("we", "us", "our") is a private company incorporated in Hong Kong (Company Registration No. 80492849). We operate this online store and are the data controller responsible for your personal data.

Contact: RM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG | +852 4743 9766 | support@hydrolifewater.com

2. Data We Collect

When you place an order or create an account, we collect: full name, email address, billing and shipping address, payment information (processed securely by our payment provider — we never store card numbers), phone number, and purchase history. We may also collect browsing and device data via cookies.

3. How We Use Your Data

• To process, fulfil, and ship your orders
• To send order confirmations and shipping updates
• To provide customer support
• To comply with legal obligations (tax, customs, consumer law)
• To send marketing communications (only with your explicit consent)
• To improve our website and services

4. Legal Basis for Processing

• UK & EU (UK GDPR / GDPR): We rely on contract performance, legal obligation, legitimate interest, and consent (for marketing). We do not transfer your data outside of your jurisdiction without appropriate safeguards. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
• California, USA (CCPA/CPRA): We do not sell or share your personal information for cross-context behavioural advertising. You have the right to know, delete, correct, and opt out. To exercise these rights, contact us at support@hydrolifewater.com.
• Canada (PIPEDA / Law 25): We collect only what is necessary and obtain meaningful consent. You may contact our Privacy Officer at support@hydrolifewater.com.
• Australia (Privacy Act 1988): We comply with the Australian Privacy Principles (APPs). You may request access to or correction of your personal information.
• New Zealand (Privacy Act 2020): We comply with the NZ Privacy Principles. You may contact the Office of the Privacy Commissioner at privacy.org.nz.

5. International Transfers

Your data may be transferred to and processed in Hong Kong or other countries. For UK/EU data, we apply Standard Contractual Clauses or rely on adequacy decisions where applicable. We require all processors to maintain appropriate security standards.

6. Sharing Your Data

We share data only with: shipping carriers (to fulfil your order), payment processors (to handle transactions), email/marketing platforms (with your consent), and analytics providers. We do not sell your personal data to third parties.

7. Data Retention

Order and transaction data is retained for 7 years as required by applicable law. Marketing data is retained until you withdraw consent or request deletion.

8. Your Rights

Depending on your jurisdiction you may have the right to: access your data, correct inaccuracies, request deletion, restrict or object to processing, request portability, and opt out of marketing. Contact us at support@hydrolifewater.com or in writing to the address above to exercise any right. We will respond within 30 days.

9. Cookies

We use essential cookies for store functionality, and optional analytics and advertising cookies subject to your consent. You can manage your preferences via our cookie banner at any time.

10. Security

We use SSL/TLS encryption for all data in transit. Payment data is handled by PCI-DSS compliant providers. We regularly review our information security practices.

11. Contact

EcomLife Limited | RM 06, 26TH FLOOR, WORKING VIEW COMMERCIAL BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG | +852 4743 9766 | support@hydrolifewater.com